We'd like to help
We are sorry that you have a problem with your order, we will do our utmost to resolve your issue.
Here's a few ways to contact us
You can send us a message by logging in to your account or give us a call
Are you still stuck?
If you’re still stuck, don’t worry...
Follow the step s below and our Head Of Customer Service will aim to resolve your issue
Contact the Head of Customer Service
We investigate all complaints thoroughly to ensure we provide a detailed response. For this reason, the response times are longer than contacting our customer service team on the above channels. If your query is urgent, please call us on the above number or login to your account to drop us an email. If you have an ongoing issue and need support, please email our Head Of Customer Service on
headofcustomerservice@buyitdirect.co.ukAlternative dispute solution
If you are still not satisfied with the outcome of your investigation, we will send you details of a certified Alternative Dispute Resolution provider and next steps.
**Please Note: Buy IT is part of the Buy It Direct Group