How can we help?
Customer support
Customer service
Monday – Friday: 9am – 6pm
Saturday: 9am – 2pm
03300 412 743
Sales team
Monday – Friday: 9am – 6pm
Saturday: 9am – 2pm
03300 412 743
Account support
If you need help with:
- Balance queries
- Invoices or statements
- Making a payment
- Updating your account details
FAQs
You can track your order by logging into your account.
Track my order
Log into your account to start or view a return.
Return a product
You can change your delivery day from your account area.
Change delivery day
Sign in to view your order history.
View orders
Account FAQs
How do I contact my account manager?
If you don't have your account manager's contact details, call us on 03300 412 743 and we'll put you in touch with them.
How can I find out about stock levels and availability?
Visit individual products for stock levels, and get in touch if you need more information.
What time should I expect my delivery?
For any questions about delivery, please visit our delivery page where you'll find all the information you need.
How can I download my invoices?
Simply sign in to your account, where you will find a section titled 'My Orders'. Here you can view your current and previous orders and download your invoices.
Can I get a quote online for a large order?
Yes. Once you have an account with us, you can sign in and access our custom quote service. From here, you can add products and quantities to your quote basket and submit this for review.
Our trade team will review your request and you will receive an email notification once they respond.
You can track the progress of your quote from within your account.